We have a 7 day return/refund policy, which means you have 7 days after receiving your item to request a return/refund (non-custom jewelry only). All customize jewelry will be considered FINAL SALE and will not be eligible for exchange/ or return. We are unable to exchange or refund custom items since a custom order can't be resold. Only items without customization can be considered for return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.